Personal Best, 4B, Friends and Colleagues

What is the purpose of the article?

• To provide tips for getting along with friends and colleagues
• To discuss workplace conflicts
• To analyze personality types

Answer explanation

Explanation for the answer (optional)

According to Martin, which type of help is like a favor?

• The kind that comes with an expectation of a favor in return
• The kind that is given freely without expectations
• The kind that is offered to strangers

How does Martin suggest responding when someone fails to return a favor?

• Move your connection closer to just being an ordinary connection
• Directly confront them about not returning the favor
• End the connection completely

According to Magda, what is the key to better understanding people?

• Listening when they haven't seen you in a while
• Asking lots of questions
• Mirroring their body language

What does Magda suggest makes a big difference in communicating?

• What motivates them and what their fears are
• Their educational background
• Their age

What does the term "Six degrees of separation" refer to?

• The theory that everyone is connected by a short chain of no more than five others
• The six steps to resolving conflicts
• The six personality types people can have

According to Nandeep, what can help you connect better with someone?

• Sharing a common interest or activity
• Having the same occupation
• Being the same age

What does Nandeep suggest about hearing something pretty offensive?

• Put yourself in the other person's shoes to understand their perspective
• Directly confront the person about their offensive comment
• Avoid the person who made the offensive comment

According to Pascale, what is one way to break the ice and ease tension?

• Having a laugh and finding humor in a situation
• Giving someone a compliment
• Offering to help with a task

Based on Pascale's advice, what should you be careful about when making fun of something?

• Whether it could be hurtful to someone else
• Whether the other person will find it amusing
• Whether the humor is appropriate for the setting