Quiz 2- Day 3

Patients under Medicare are getting new Medicare Card every year.

• True

• False

We are going to let the patients know that EVERY Medicare ID has the same Alpha-Numeric combination that's showing on their Medicare Card.

• True

• False

What is the maximum amount of braces a patient can receive every 5 years?

• 3

• 4

• 5

We are allowed to initiate in providing their address and year of birth over the phone to build trust with the patient.

• True

• False

We are going to offer them the braces even before getting their Medicare ID.

• True

• False

Which of the following is true?

• It a necessity to include the word severe when suggesting the pain level to the PT in order to make sure that PT will not think that we are suggesting them to lie about their pain level. Telling them that since they do not have any severe pain means that when they are experiencing pain on a bad day, since it is not something severe, then it is only average.

• We are allowed to make the PT lie about their pain level so we can transfer them to the closer.

Which of the following are the reasons of asking the mandatory question?

• To build rapport and to fill the dead air.

• To determine who are those patients returning the braces.

• To know how to offer the braces.

• All of the above.

Why is Medicare covering the braces for them?

• Medicare is giving this as a compensation because the patients have been with Medicare for so long.

• Medicare is covering this for the patients because their Part B is active and it is part of the benefits under Part B that they haven't taken advantage yet.

• Medicare is just sending braces for free to seniors that are part of the program.

When will the patient receives the braces?

• Within a week or two.

• 1 week or 2 two weeks.

Which of the following is the purpose of the call?

• Selling

• Service Call