Customer Service

Customer Service

12th Grade

9 Qs

quiz-placeholder

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Customer Service

Customer Service

Assessment

Quiz

English

12th Grade

Practice Problem

Hard

CCSS
RI.8.2, RL.2.6, RL.8.3

+7

Standards-aligned

Created by

Катерина Дерека

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9 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which skill is crucial in customer service to understand and connect with the customer's feelings?

Patience
Product Knowledge
Quick Learning
Empathy

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an essential skill in customer service that involves understanding and connecting with the customer's feelings?

Patience
Product Knowledge
Quick Learning
Empathy

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which skill is crucial in customer service to maintain composure and provide top-notch service?

Patience
Empathy
Clear Communication
Quick Learning

Tags

CCSS.RL.2.6

CCSS.RL.8.3

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is essential for solving customer issues and providing excellent service?

Quick Learning
Product Knowledge
Empathy
Clear Communication

Tags

CCSS.RI.7.2

CCSS.RI.8.2

CCSS.RL.11-12.2

CCSS.RL.8.1

CCSS.RL.9-10.2

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which skill is important in customer service to avoid creating mistrust with customers?

Reading between the lines
Quick Learning
Product Knowledge
Empathy

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What helps prevent miscommunication with customers by understanding their unspoken needs?

Empathy
Quick Learning
Product Knowledge
Reading between the lines

Tags

CCSS.RI. 9-10.2

CCSS.RI.11-12.2

CCSS.RI.8.2

CCSS.RL.11-12.2

CCSS.RL.9-10.2

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which skill is crucial in handling unexpected customer situations and providing quick solutions?

Patience
Product Knowledge
Quick Learning
Clear Communication

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