Business English B1 - B2: Participating in meetings 1

Who is the managing director of Courts Power Group?

• Meer

• David

• Marcus

• Anna

Which department director is responsible for sales and marketing?

• David

• Meer

• Marcus

• Anna

What is one possibility mentioned for cost-saving measures?

• Expanding workforce

• Redundancies

• Investing in new projects

• Increasing salaries

What does David suggest they need to understand from the customer's point of view?

• Competitor analysis

• Product quality

• Market trends

• Customer feedback

What does Anna suggest they review in terms of customer account procedures?

• After-sales care

• First contact

• Marketing strategies

• Sales techniques

What does Marcus want to compare with the competition?

• Office locations

• Sales figures

• Employee salaries

• Customer reviews

What does David propose to hire to get a neutral view on their position in the market?

• Internal consultant

• Market research company

• PR agency

• Advertising firm

What does Anna suggest they need to understand the cause of?

• Employee turnover

• Customer complaints

• Sales decline

• Market expansion

What does Meer emphasize they need to stop in order to regain market share?

• Sales decline

• Product innovation

• Employee turnover

• Cost-cutting

What does David suggest they need to look at in detail?

• Market trends

• Product offers

• Sales techniques

• Customer feedback