Chap 9 Groups

Which one of the following characteristics is not necessarily true about groups?

• Group members are interdependent.

• Groups have two or more members.

• Groups are determined by the organization chart.

• Groups interact.

• Groups have particular objectives.

Astro Inc. is reorganizing and you have started working with your new workgroup just a day ago. According to the five-stage group-development model, at present your work group is in the ________ stage.

• storming

• norming

• forming

• performing

• adjourning

During the ________ stage of group development, members accept the existence of the group but resist the constraints it imposes on individuality.

• norming

• storming

• performing

• evolution

• forming

Rhoda is an executive assistant at a major medical centre. Because she works directly with the head doctor, Rhoda feels that it is appropriate to counsel patients on their upcoming procedures. Marge, a recent graduate with a degree in Healthcare Administration, also works at the medical centre and is responsible for new patients. Marge typically becomes irritated when Rhoda attempts to counsel new patients. Marge's irritation with Rhoda can be explained by ________.

• role perception

• role expectation

• role norms

• social norms

• performance norm

Zach is devout and very active in his church. He is also a very dedicated employee. His manager offers him a promotion but the new role will require him to work Sundays. Zach would like the promotion, but realizes that it would force him to miss some church activities. In such a situation, Zach is most likely to experience ________.

• role conflict

• emotional contagion

• cognitive dissonance

• emotional labour

• self-concordance

The ________ norms refer to aspects such as dress code and unspoken rules about when to look busy.

• appearance

• social arrangement

• performance

• leisure

• confluence

Which of the following terms indicates the tendency of individuals to spend less effort when working collectively?

• groupthink

• collective efficacy

• social loafing

• groupshift

• clustering

Alberto is working with a group of fifteen people to coordinate the merger of two corporations. Everyone in the group is highly qualified, offers relevant information, and has high norms. Still, the group seems to be slow at outlining a definitive plan for the merger. With the information provided, what would be the fastest and best way for Alberto to increase cohesiveness and productivity?

• hold long meetings at a restaurant or in a social setting

• stimulate competition within the group

• decrease the time members spend together

• decrease the size of the group

You have observed that the group tends to come to consensus very quickly and there appears to be an illusion of unanimity. You conclude that they may be suffering from ________.

• negative affect

• groupshift

• cognitive dissonance

• groupthink

• positivity offset

Maya just got out of a meeting. She is extremely frustrated because nothing got done and now she has to deal with workplace drama. Sophia is threatening to quit because the group members severely criticized her idea without even giving her a chance to complete her point. The entire meeting turned into a conflict management session for Maya. Which of the following meeting techniques was most likely used by Maya?

• interacting group

• brainstorming

• nominal group

• electronic meeting

• video conferencing