TRIVIAL CSM
Authored by Marco Spinelli
Business
9th - 12th Grade
Used 3+ times
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15 questions
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1.
MULTIPLE SELECT QUESTION
30 sec • 5 pts
Docebo Values: Which are Docebo Values among this list?
(a)
Integrity
Accountability
Technicality
Togetherness
Simplicity
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Customer portfolio: Which types of customers will be part of my portfolio?
High touch - Mid Touch - Low Touch
High touch - Mid Touch
High touch - Mid Touch - Low Touch - Tech Touch
High touch - Mid Touch - Low Touch - Tech Touch - No Touch
3.
MULTIPLE SELECT QUESTION
30 sec • 5 pts
CSM Complexity Level: What are the main elements considered to define the CSM Complexity level?
#Average time spent in Gong calls
#Installations
#Products
#Use Cases
NPS
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Hybrid Strategy: when is my presence in the office required?
On-demand when my manager is asking for that
Whenever I can
SE&EM/FRANCE/DACH: Tuesday (recommended on Thursday) - UK: Thursday (recommended on Tuesday)
Tuesday for everyone
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Customer Journey: which are the main stages of the New Customer Journey?
PRESALES - ONBOARDING - LAUNCH - GROWTH
PRESALES - ONBOARDING - ADOPTION - OPTIMIZE
PRESALES - ONBOARDING - HYPER GROWTH - GROWTH
PRESALES - ONBOARDING - LAUNCH - OPTIMIZE
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Customer Journey: the Launch Methodology is a process to trigger…
For Customers in Onboarding
For Customers in the Adoption phase who have not done a full go-live
For Customers in the Adoption phase who have done a full go-live
For Customers in the Optimize phase
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Responsability Matrix: Who is responsible for Upsell demo during the Onboarding phase?
The Customer Success Manager
The Account Executive
The Solution Deployment Manager
The Solution Consultant
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