TRIVIAL CSM

TRIVIAL CSM

9th - 12th Grade

15 Qs

quiz-placeholder

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TRIVIAL CSM

TRIVIAL CSM

Assessment

Quiz

Business

9th - 12th Grade

Practice Problem

Medium

Created by

Marco Spinelli

Used 3+ times

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15 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

30 sec • 5 pts

Media Image

Docebo Values: Which are Docebo Values among this list?


(a)  

Integrity

Accountability

Technicality

Togetherness

Simplicity

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Media Image

Customer portfolio: Which types of customers will be part of my portfolio?

High touch - Mid Touch - Low Touch

High touch - Mid Touch

High touch - Mid Touch - Low Touch - Tech Touch

High touch - Mid Touch - Low Touch - Tech Touch - No Touch

3.

MULTIPLE SELECT QUESTION

30 sec • 5 pts

Media Image

CSM Complexity Level: What are the main elements considered to define the CSM Complexity level?  

#Average time spent in Gong calls

#Installations

#Products

#Use Cases

NPS

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Media Image

Hybrid Strategy: when is my presence in the office required?

On-demand when my manager is asking for that

Whenever I can

SE&EM/FRANCE/DACH: Tuesday (recommended on Thursday) - UK: Thursday (recommended on Tuesday)

Tuesday for everyone 

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Customer Journey: which are the main stages of the New Customer Journey?

PRESALES - ONBOARDING - LAUNCH - GROWTH

PRESALES - ONBOARDING - ADOPTION - OPTIMIZE

PRESALES - ONBOARDING - HYPER GROWTH - GROWTH

PRESALES - ONBOARDING - LAUNCH - OPTIMIZE

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Media Image

Customer Journey: the Launch Methodology is a process to trigger…

For Customers in Onboarding 

For Customers in the Adoption phase who have not done a full go-live

For Customers in the Adoption phase who have done a full go-live

For Customers in the Optimize phase 

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Media Image

Responsability Matrix: Who is responsible for Upsell demo during the Onboarding phase?

The Customer Success Manager

The Account Executive

The Solution Deployment Manager

The Solution Consultant

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