Understandingthe ISsue

The requester is referring to which platform?

• TikTok Organic

• TTAM

• TTCC

• Athena

What is the user unable to find?

• UID

• Password

• Email

• Username

What is the main issue the AP is facing when trying to unlink an account?

• The account owner is not responding to messages

• The account owner is no longer employed the password

• The account owner has passed away

• The account owner has changed their username

What is the suggested action for unlinking TikTok accounts?

• Logging in to TikTok for Business and personal accounts

• Creating a new TikTok account

• Deleting the TikTok app

• Changing the password

Can they successfully follow the steps provided by the agent?

• Yes, it shouldn't be an issue

• Yes, those are the correct linkage steps.

• This is out of scope for STPS, must escalate.

• No, the requester said they can't access TT4B