COM114 Chapter6 Recap

Unlike listening, hearing is a(n):

• physiological process that is mainly concerned with human body.

• effective process that motivates a person to attend to a message.

• cognitive process that includes understanding and interpreting a message.

• behavioral process that is related to responding with a feedback.

Which of the following statements is true of listening apprehension?

• It helps one in attentively focusing on a message.

• It increases with the intensity of a message.

• It is not dependent on any factor other than the message.

• It increases when one worries about misinterpreting a message.

Which of the following statements is true of content-oriented listeners?

• They fail to evaluate the facts offered as evidence.

• They notice the inconsistencies that a speaker makes.

• They are sensitive to their partner’s emotional needs.

• They elicit more information by asking questions.

Which of the following statements best defines people-oriented listeners?

• They focus on the feelings their conversational partners may have about what they are saying.

• They focus on the ultimate point a speaker is trying to make.

• They focus on and evaluate the facts and evidence.

• They prefer brief and hurried conversations and often use nonverbal and verbal cues to signal that their partner needs to be more concise.

In the context of listening style, _____ focus on the ultimate point the speaker is trying to make.

• time-oriented listeners

• action-oriented listeners

• content-oriented listeners

• people-oriented listeners