Chapter 11 Exercise

_______ change is an evolutionary approach to change in which managers at all levels work together to develop a detailed plan for change.

• Top-down

• Bottom-up

• Reengineering

• Restructuring

When deciding what change to make to address a problem, an organization must also consider

• why the change is needed.

• the source of the problem.

• obstacles associated with the change.

• how to evaluate the change.

When the restaurant was losing money and showed no signs of improving, Curtis made a bold move and overnight changed the focus from dine-in to take-out. What type of change does this represent?

• evolutionary

• revolutionary

• incremental

• structural

A key characteristic of revolutionary change is that it is

• gradual.

• incremental.

• narrowly focused.

• unexpected.

When arriving at work Monday, Melissa learns that her entire organization is now reporting to a newly formed business unit focused on breaking into international markets. Her company is going through a(n) _______ change.

• top-down

• bottom-up

• revolutionary

• evolutionary