QUIZIZZ COCA LEV 3 (COUNSELLING) ED51

What are the key Counselling Abilities that counselors should possess?

• A) Problem-solving and decision-making skills

• D) Physical fitness and agility

• B) Technical expertise and knowledge

• C) Emotional intelligence and effective role modeling

What are some of the techniques for empathetic listening?

• C) Reflecting feelings and probing for more information

• A) Asking only Yes/No questions

• D) Interrupting the speaker frequently

• B) Avoiding eye contact and nodding

What are the 4 stages for running a counselling session?

• C) Assessment, Diagnosis, Treatment, Evaluation

• D) Observation, Analysis, Solution, Implementation

• B) Identify the need, Prepare for counselling, Conduct the session, Follow up

• A) Introduction, Communication, Coaching, Follow up

What is the purpose of counselling in the workplace?

• A) To criticize and judge employees

• D) To promote competition among team members

• B) To create a caring culture and improve team performance

• C) To increase workload and stress on employees

Why is it important for a counsellor to be self-aware of their own shortcomings?

• D) To seek help from others when needed

• C) To maintain a sense of superiority over the counsellee

• B) To ensure they are satisfied with their own abilities before counselling

• A) To avoid taking responsibility for the counselling session

What role does emotional intelligence play in counselling?

• A) Ignoring the emotions of the counsellee

• B) Using emotions to manipulate the counsellee

• C) Understanding, controlling, and using emotions to guide the session

• D) Expressing emotions without regard to the situation

Be aware that gender, race and personality styles may play a part in whether

you can be an effective counsellor to another party.

Is that above true about cultural awareness for counselling?

• yes

• no

What should a counsellor do during the 'Prepare for counselling' stage?

• D) Judge the counsellee before the session starts

• C) State the desired outcome of the session

• B) Skip outlining the session components

• A) Avoid establishing a comfortable atmosphere

How can cultural awareness impact counselling effectiveness?

• C) It can provide fresh perspectives and solutions

• B) It can hinder the counsellor's ability to understand the counsellee

• A) It has no impact on counselling effectiveness

• D) It leads to conflicts and misunderstandings

What is the main goal of a counselling session?

• A) To assign blame and punishment

• C) To work jointly towards a solution and progress

• D) To avoid discussing emotions and personal issues

• B) To force the counsellee to accept the counsellor's solutions