Communication and Conflict Resolution Exam Version

Communication includes what you say to others, your tone of voice, and the words and images you use and share online.

• True

• False

Passive-aggressive communication allows you to express how you feel, and helps you express yourself respectfully in a way that is understanding of others.

• True

• False

Conflicts that are not resolved often escalate and can have negative effects on a person’s psychological and emotional well-being.

• True

• False

Behaving passively and aggressively helps resolve conflict.

• True

• False

Sometimes a compromise is not possible, and the solution involves the two sides agreeing to disagree.

• True

• False

Negative peer pressure helps you broaden your perspective, contribute to your community, and succeed.

• True

• False

If you stand up for yourself after experiencing negative peer pressure, you should rethink your decision if a friend ends a relationship with you over your choice.

• True

• False

If you see friends being pressured to do an activity they do not want to do, you should also apply pressure and stop being friends with them if they do not change their minds.

• True

• False

Which of the following is an example of non-verbal communication?

• Facial expressions.

• Tone of voice

• Volume of voice

Which of the following is an example of aggressive communication?

• Using threats or intimidation

• Expressing feelings calmly

• Listening actively

• Offering constructive feedback