Domains 1 IT Concepts and Terminology

Aria is troubleshooting a computer issue. Which of the following is NOT a step in the "Identify the Problem" phase?

• Gather Information

• Duplicate the Problem

• System Behavior

• User Reports

Ethan is trying to fix a software issue. What should he do during the "Symptom Analysis" phase?

• Use system logs and diagnostic tools

• Reproduce the issue by following user steps

• Pay full attention to the users

• Look for troubleshooting guides and similar cases

Aria is conducting an interview to gather user feedback. Which of the following actions is part of the "Questioning Users" phase?

• Document Findings

• Develop Tests

• Create a Timeline

• Consider Multiple Approaches

During the "Research" phase of a science project, what should Benjamin and Scarlett do?

• Isolate and test specific variables

• Use analytical, creative, and collaborative thinking

• Look for troubleshooting guides and similar cases

• Reproduce the issue by following user steps

Aiden and Aria are working on a science project. What is the purpose of the "Test the Theory" phase?

• To confirm, refute, or refine the theory as needed

• To understand the sequence of events leading to the problem

• To avoid assumptions based on initial observations

• To keep a log of insights, potential solutions, and references

Scarlett and Samuel are working on a school project. Which of the following is NOT a step in implementing their solution?

• Follow the Plan

• Minimize Downtime

• Communicate

• Allocate Resources

Maya and her team are conducting user testing to verify the full system functionality of their new app. What is the purpose of this user testing?

• Ensure the issue is resolved

• Test other parts of the system

• Get feedback from users to confirm the fix

• Schedule routine checks and updates

Michael is setting up a new computer system for his small business. Which of the following is a preventive measure to keep the system secure?

• Follow the Plan

• Minimize Downtime

• Use firewalls, antivirus software, and strong authentication

• Communicate

During a school project, what should be done to ensure the issue is resolved during the verification of full system functionality?

• Test Original Problem

• Check Related Components

• User Testing

• Allocate Resources

During a project review meeting, what is the first step in documenting findings and outcomes?

• Root Cause Analysis

• Problem Description

• Solutions and Results

• Lessons Learned