Plumbing level 2 - PP3 - Communications

Plumbing level 2 - PP3 - Communications

University

10 Qs

quiz-placeholder

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Plumbing level 2 - PP3 - Communications

Plumbing level 2 - PP3 - Communications

Assessment

Quiz

Professional Development

University

Medium

Created by

Byron Morris

Used 26+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the official method of communication that can help towards a good image if written well?

Emails

Letters

Faxes

Phone calls

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which communication method has increased dramatically over the past few years due to convenience and speed?

Phone calls

Faxes

Emails

Letters

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should be used with faxes to convey copies of formal documents?

Email

Cover page

Letterhead

Envelope

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a customer has a hearing impairment, which of the following should you NOT use?

Written notes

Drawings

Verbal instructions

Telephone amplifier

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a customer has a visual impairment, what should you do?

Use more leaflets

Give more verbal detail

Use written notes

Use technology

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When communicating with a customer whose first language is not English, you should:

Speak quickly

Use slang

Avoid diagrams

Use shorter sentences

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the principle trade union of the plumbing sector?

JIB

ACAS

UNITE

CSCS

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