Search Header Logo

Plumbing level 2 - PP3 - Communications

Authored by Byron Morris

Professional Development

University

Used 73+ times

Plumbing level 2 - PP3 - Communications
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the official method of communication that can help towards a good image if written well?

Emails

Letters

Faxes

Phone calls

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which communication method has increased dramatically over the past few years due to convenience and speed?

Phone calls

Faxes

Emails

Letters

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should be used with faxes to convey copies of formal documents?

Email

Cover page

Letterhead

Envelope

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a customer has a hearing impairment, which of the following should you NOT use?

Written notes

Drawings

Verbal instructions

Telephone amplifier

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a customer has a visual impairment, what should you do?

Use more leaflets

Give more verbal detail

Use written notes

Use technology

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When communicating with a customer whose first language is not English, you should:

Speak quickly

Use slang

Avoid diagrams

Use shorter sentences

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the principle trade union of the plumbing sector?

JIB

ACAS

UNITE

CSCS

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?