What is the official method of communication that can help towards a good image if written well?

Plumbing level 2 - PP3 - Communications

Quiz
•
Professional Development
•
University
•
Medium

Byron Morris
Used 26+ times
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Emails
Letters
Faxes
Phone calls
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which communication method has increased dramatically over the past few years due to convenience and speed?
Phone calls
Faxes
Emails
Letters
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be used with faxes to convey copies of formal documents?
Cover page
Letterhead
Envelope
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a customer has a hearing impairment, which of the following should you NOT use?
Written notes
Drawings
Verbal instructions
Telephone amplifier
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a customer has a visual impairment, what should you do?
Use more leaflets
Give more verbal detail
Use written notes
Use technology
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When communicating with a customer whose first language is not English, you should:
Speak quickly
Use slang
Avoid diagrams
Use shorter sentences
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the principle trade union of the plumbing sector?
JIB
ACAS
UNITE
CSCS
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