Service Coordinator

Which is NOT a function of the Service Coordinator Role?

• Promptly greeting guests

• Staging the guest in the system, assisting them with selection of oil, filter type and grade

• Presenting the pre-service engine oil level, fluid samples and making recommendations based on mileage to our guests

• Checking the dipstick and verifying that the oil level has been properly filled

Service Coordinators are typically the FIRST impression our guests have and set the tone for the customer's experience.

• True

• False

Which stage should a Service Coordinator be in when they are expected to properly show preservice engine oil level and recommend oil system cleaner?

• Stage 1

• Stage 2

• Stage 3

• Stage 4

When speaking to a guest, where should you stand?

• Driver Side Window

• Driver Side Mirror

• Two feet away from the Driver Side Window

• Next to the Driver Side Rear Passenger Door

Guests should not be on the premises for more than 30 seconds without being greeted.

• True

• False

What is the 1st actual question that we ask the guest during the greet?

• Would you like a bottle of water?

• Would you please pull your hood release?

• Are you here for a drive through oil change?

• What is your current mileage?

Which of the following is NOT a valid reason to not greet a guest? (SELECT 2)

• You are in the middle of presenting items to a guest

• You are in the middle of performing courtesies

• You are in the middle of assisting the service writer

• You are performing a coolant exchange for a guest

What benefits does the High Mileage oil offer?

• Reduces engine wear, oil burn off and revitalizes seals

• Removes sludge and varnish from the engine

• Reduces gas mileage, rust build up, and improves engine life

• Reduces heat, friction, and improves gas mileage

What is the price of the Basic oil change service?

• $54.99 (includes the 1st 5 quarts)

• $34.99 (includes the 1st 5 quarts)

• $24.99 (includes 1st 5 quarts)

• $64.99 (includes 1st 5 quarts)

What is the price for the Super Synthetic oil change service?

• $69.99 (includes the 1st 5 quarts)

• $64.99 (includes the 1st 5 quarts)

• $54.99 (includes the 1st 5 quarts)

• $84.99 (includes the 1st 5 quarts)