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MKT309m Quiz 2

Authored by Lilly Nguyen

Business

University

Used 19+ times

MKT309m Quiz 2
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65 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What metadata feature in YouTube enables you to add keywords to a video to improve its discoverability in YouTube search?
Choose ONE of the following:

Tags

Title

Annotations

Description

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What type of data is included in YouTube watch-time reports?

  • Estimated earnings and ad performance

  • Subscriber counts and annotations

  • Views, traffic sources, and audience retention

  • Comments and video shares

3.

MULTIPLE SELECT QUESTION

1 min • 1 pt

What are effective ways to optimize display and video campaigns when monitoring your daily budget?
Choose TWO of the following:

Increase CPC bids on low performers to increase exposure

Use accelerated delivery to evenly distribute daily budgets

Amend ad scheduling to increase reach

Restrict targeting to meet daily budgets

4.

MULTIPLE SELECT QUESTION

1 min • 1 pt

What are key components of an effective social customer service strategy?

Only respond when necessary

Limit resourcing

Brand alignment

System integrations

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Customer journey mapping is a critical component of setting a customer service strategy. Which stage of customer journey mapping involves determining the different types of customers that interact with you regularly, and how their journeys differ from one another?

Customer steps

Pain points and highlights

Customer profile

Timeline

6.

MULTIPLE SELECT QUESTION

1 min • 1 pt

What are best practices when implementing a customer service plan?

Examine and update the plan continuously

Rely on the use of chatbots

Work together with all teams involved

Run special promotions and offers

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

There are a variety of roles centered around specialist skills in digital marketing.Which digital role in an organization is focused on using organic search to generate inbound leads?

Content manager

PPC executive

SEO specialist or inbound marketer

UX designer and developer

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