You are a sales representative introducing a new product. To establish credibility with a potential client, you should:

• Share your personal opinion about the product.

• Present third-party testimonials and industry certifications.

• Insist that your product is superior without providing evidence.

• Criticize the competitor's products.

During a sales pitch, a customer expresses disinterest. What should you do?

• End the conversation immediately.

• Politely ask about their concerns and address them.

• Insist they need the product.

• Ignore their disinterest and continue.

When building customer trust, it is best to:

• Promise more than you can deliver.

• Deliver what you promise and follow up.

• Avoid discussing product limitations.

• Use technical jargon to appear knowledgeable.

A sales professional should focus on:

• Closing the deal at any cost.

• Understanding customer needs and offering appropriate solutions.

• Pressuring the customer for an immediate purchase.

• Talking about the product features without asking customer preferences.

During the introduction phase of a sales presentation, you should:

• Immediately discuss pricing.

• Build rapport by asking open-ended questions.

• Skip small talk and present product features.

• Talk only about the company's history.

A potential customer mentions they are comparing prices with competitors. Your best approach is to:

• Undercut the competitor's price immediately.

• Emphasize your product's unique value and benefits.

• Criticize the competitor's product.

• Dismiss their concerns.

During the follow-up stage, a sales professional should:

• Only contact the customer if they request.

• Send a thank-you note and offer additional support.

• Ignore the customer until they call back.

• Avoid any further interaction.

What is the main purpose of prospecting in the sales process?

• Closing deals quickly.

• Identifying potential customers.

• Reducing marketing expenses.

• Avoiding difficult clients.

A client voices an objection during the sales pitch. You should:

• Ignore the objection.

• Interrupt them with a counter-argument.

• Listen carefully, acknowledge their concern, and offer a solution.

• Dismiss their concern.

When closing a sale, it is best to:

• Pressure the customer for an immediate decision.

• Summarize the benefits and ask for their commitment.

• Discuss pricing repeatedly.

• Delay the decision to create urgency.