FOH QUIZ SET A

1. What is the 1st step in cashiering?

• a. Assemble the drinks & other item available

• b. Smile & greet with eye contact

• c. Repeat the order of the customer

2. Why do we need to repeat the order of the customer?

• a. To ensure if the order was taken correctly before punching it

• b. To ensure if the order is for dine in or take out

• c. To ensure if the number stand was written in the order slip

3. Why do we need to say “excuse me” when assembling the food (appetizer’s) of the customer?

• a. Asking of what is the order of the customer

• b. Way of saying thank you

• c. To excuse herself when leaving the customer to assemble the order.

4. Why do we state the amount given by the customer after it has been received?

• a. To acknowledge the payment given

• b. To follow they key step procedure

• c. To know if there are additional orders to make

5. How do we say our send off to customer?

• a. Assemble the drinks & other item available

• b. Receive payment & give back change

• c. Thank the customer and ask for repeat business

6. How to give back change?

• a. Coins individually & bills collectively

• b. Bills first individually & coins collectively

• c. Bills & Coins collectively

7. What is the standard line time?

• a. 1 minute

• b. 2 minutes

• c. 3 minutes

8. What is the standard cashiering time?

• a. 3 minutes

• b. 2 minutes

• c. 1 minute

9. How do we give the number stand to customer?

• a. Put the number stand on the tray

• b. Give the number stand using two hands

• c. Either a or b

10. How do we point to the customer where the service station is?

• a. By using an open palm

• b. By pointing using finger

• c. By pointing using number stand