Avis RES Pop Quiz 2

Simon calls to cancel his upcoming reservation because his business plans have changed.  What is the best way to handle this call?

• Immediately cancel Simon's reservation and thank him for calling.

• Make an offer to modify Simon's reservation with new dates and times in an effort to recover the sale.

• Give Simon the location's phone number and advise him to call the counter to cancel his reservation

• Transfer Simon to Customer Service for assistance in cancelling his reservation.

Tags

CCSS.RL.11-12.3

CCSS.RL.6.3

CCSS.RL.7.3

CCSS.RL.8.3

CCSS.RL.9-10.3

A customer can rent a car using a credit card in someone else's name.

• True

• False

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.5

Which of the following is the renter required to meet?

• Present a valid driver's license

• Present an Avis/Budget honored form of credit identification

• Meet the minimum age requirement

•  Have a safe driving history

• All of the above

A Learner's Permit is NOT an acceptable drivers license.

• True

• False

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.3

What is the minimum age to rent using a debit card? (General Avis/Budget U.S. Policy)

• 18

• 21

• 25

• 19

Who is authorized to drive an Avis/Budget car?

• Renter, Spouse, Significant Other, Parent and Co-worker for business purposes

• Renter, Spouse, Significant other, Parent and Child

• Renter, Spouse, Significant Other, and Co-worker for business purposes

• Renter, Spouse, Child, and Co-worker for business purposes

Anyone who appears with the customer at the time of rental can be an additional driver if he or she meets the following requirements.  

• Has a valid driver's license, passes an automated driver's license check, signs an additional driver form and is a relative of the renter.

• Has a valid driver's license, passes an automated driver's license check, signs an additional driver form and presents an Avis/Budget honored form of credit identification.

  
  

• Has a valid driver's license, is 16 years or older, signs an additional driver form and presents an Avis/Budget honored form of credit identification.

• Has a valid driver's license, passes an automated driver's license check, is a relative of the renter and presents an Avis/Budget honored form of credit identification.

A customer who is 24 years old wants to rent an Avis car in Calgary, AB, CA from the Calgary Int’l Airport (YYC)location. Does this driver meet the minimum age requirement with no discount and will they be required to pay an underage fee for a full size car?  

• Yes, a driver age 24 meets the minimum age requirement for Corporate Discount and no underage fee applies.

• No, a driver age 24 does not meet the minimum age requirement for Corporate Discount with or without a fee.

• Yes, a driver age 24 meets the minimum age requirement for no discount and a $25 CAD per day underage fee applies

Amanda calls to inquire about renting a car with Avis, but has a question about her expired driver's license. She is being discharged from the U.S. military having been on overseas duty. True or False? We would advise Anastasia that she is eligible to rent as long as she rents within 60 days from her discharge date and presents her discharge papers and her expired license.   

•  True

• False

Tags

CCSS.RL.8.1

CCSS.RI.8.1

CCSS.RI.8.8

CCSS.RL.11-12.1

CCSS.RL.9-10.1

The Avis airport location in Birmingham (BHM), Alabama accepts debit cards. (select the best answer)

• Not accepted

• Yes if they rent a Group X specialty vehicle.

• Yes, if the customer meets the minimum age requirements, provides a return airline ticket or flight itinerary in the customer's name that matches his or her rental dates, and passes a credit check.