Bloom Health Center Knowledge Check

Thalia Roland has a scheduled appointment with Dr Azim at the Arlington Office. She is running late and seem to be lost getting to the office and is looking for directions. How do we best assist Thalia?

• We Google the address and try to direct her as she is driving.

• Since she is running late, we advise her that the Dr will not be able to see her and we proceed to reschedule as a new patient.

• We follow the call flow for existing patients, and this will lead us to transfer to the appropriate office.

• Reach out in the Teams chat to see if CS knows how to direct the caller.

Sarah Johnson is calling wanting to schedule an evaluation for her 10 year old daughter who she suspects has ADHD. Which of our services would be most appropriate for her requests?

• Medication Management

• TMS

• Neuropsych Evaluation

• Psychiatric Evaluation

Paul Richards has a scheduled court date for 08/05/2024, and has been ordered to have a psychiatric evaluation and accompanying treatment plan completed to present at his court hearing. He has really good insurance and wants to schedule a psych eval with Dr Koyi.
We can proceed with booking this patient because he has good insurance.

True or False?

• True

• False

Dennis Cole was diagnosed with Major Depressive Disorder and Anxiety Disorder 12 months

ago. He was previously prescribed Abilify by his psychiatrist who is now resigning. He is looking for a new provider who can continue to prescribe his medication. Which service is recommended?

• Psychiatric Evaluation

• Talk Therapy

• TMS

• Medication Management

Paul Richards has a scheduled court date for 08/05/2024, and has been ordered to have a psychiatric evaluation and accompanying treatment plan completed to present at his court hearing. He has really good insurance and wants to schedule a psych eval with Dr Koyi.
Explain why we are not able to provide the services to Mr. Richards.

Janice Martin was calling on behalf of her brother who is struggling with his mental health. She made general inquiry regarding availability and insurance information. She did not schedule on his behalf and mentioned that he would be calling back to schedule for himself. Leave a detailed note why this appointment was not scheduled.

Your caller was interested in Talk Therapy, they have not had a referral from a doctor and are covered by Aetna insurance. You followed the call flow for Talk Therapy, and they declined being added to the waitlist and are not interested in any other services. From the list of disposition options, which would be the most appropriate. Explain why.

Your patient was requesting a court ordered psych evaluation. We unfortunately were not able to have an appointment scheduled. Which is the most appropriate disposition. Explain why.

Listen to the call and document the outcome of the call in details. Ensure that you check for grammar and spelling errors.

Listen to the call and document the outcome of the call in details. Ensure that you check for grammar and spelling errors.