Customer Satisfaction Quiz

Why is it necessary to establish the needs and expectations of customers?

• To increase product prices

• To understand customer requirements and provide appropriate solutions

• To reduce the number of employees

• To limit customer interactions

Why is it necessary to meet or exceed customer expectations?

• To ensure customer satisfaction and loyalty

• To increase company expenses

• To reduce product quality

• To limit customer feedback

What is the importance of building a positive customer relationship?

• To increase customer complaints

• To foster trust and long-term engagement with customers

• To reduce marketing efforts

• To limit customer service interactions

Why is it necessary for organizational procedures when customer needs are not met?

• To ignore customer feedback

• To address and resolve customer issues effectively

• To increase product prices

• To reduce customer service staff

What is the first step in providing effective service according to the learning material?

• Establishing the price of your products

• Establishing the needs and expectations of your customers

• Establishing the location of your business

• Establishing the number of employees

Customer satisfaction is achieved if:

• The price of the product is low

• The business is located in a prime area

• The needs and expectations of a customer are met

• The business has a large number of employees

Who can be considered as customers in a business environment?

• Colleagues/employees

• Competitors

• Government agencies

• Media

Which of the following is NOT typically considered a customer in a business context?

• Suppliers

• Stakeholders

• Management

• Competitors

Which group is included as customers according to the learning material?

• Media

• Shareholders

• Competitors

• Regulators

Customer needs can be summarised as:

• What is required to solve a problem

• What product/service is needed to meet requirements

• Both A and B

• None of the above