Role of Leadership

In a hotel, the restaurant team wants to focus on quality dining (takes longer), while the front desk team pressures them to serve faster so guests aren’t kept waiting.

Question: Which cultural perspective is at play here?

• Integration

• Differentiation

• Fragmentation

• Business literacy

A hotel and a tour company work together to design a new holiday package. They don’t attend formal training, but through meetings and shared experiences, they discover better ways to coordinate.

Question: What is this an example of?

• Fragmentation

• Inter-organizational learning

• National culture

• Personal literacy

Lina leads a multicultural team. She realizes her direct communication style makes some team members uncomfortable. She adjusts her tone, listens more, and asks for feedback.

Question: Which competency is Lina using?

• Personal literacy

• Social literacy

• Business literacy

• Fragmentation

Before negotiating with a Japanese partner company, Ahmed researches Japanese business customs—like exchanging business cards with both hands and bowing as a greeting.

Question: Which multicultural competency is Ahmed demonstrating?

• Awareness

• Knowledge

• Skill

• Differentiation

Sarah is very outgoing and enjoys starting conversations with strangers. On her first day at work, she quickly chats with everyone in the office. Which culture does this reflect?

• Personal culture

• National culture

• Organizational culture

• Personal literacy

Ali prefers to work quietly and independently, while his coworkers enjoy group discussions. Which culture does this reflect?

• Personal culture

• National culture

• Organizational culture

• Personal literacy

In Mexico, teamwork and family values influence how employees cooperate at work. Carlos naturally applies this in his hotel job. Which culture does this reflect?

• Personal culture

• National culture

• Organizational culture

• Personal literacy

In Mexico, teamwork and family values influence how employees cooperate at work. Carlos naturally applies this in his hotel job. Which culture does this reflect?

• Personal culture

• National culture

• Organizational culture

• Personal literacy

A resort requires staff to smile and use guests’ names at least once in every interaction. Which culture does this reflect?

• Personal culture

• National culture

• Organizational culture

• Personal literacy

In Japan, it’s common to bow as a greeting. Kenji, working in a multinational hotel, continues this practice with guests. Which culture does this reflect?

• Personal culture

• National culture

• Organizational culture

• Personal literacy