Taylor Motivation

Motivation matters for the profit-focused reason that labour costs are too expensive to waste due to low _______ (efficiency) or high labour turnover. It also matters for the ethical reason that managers should feel a duty to promote job satisfaction among staff. Yet motivation should not be confused with movement. Herzberg says that _______ means doing something because you want a reward or seek to avoid punishment, whereas _______ means doing something because you want to. The latter is desirable, because then people give of their best.

• efficiency

• movement

• motivation

Put these factors into the correct boxes below:

Maslow's way of analyzing human motivation

A consequence of success, or a motivator?

Find the Word Each of these sentences defines a business term. Which word is formed from the first letter from each term? 1. The number of staff answerable directly to a manager. 2. Herzberg believed that staff needed the opportunity to use their ability. 3. Necessary to fulfil social needs though Herzberg emphasized it should be direct. 4. Initial training to familiarise new staff. 5. A Herzberg motivator that measures an individual's success. 6. Another word for the staff employed by an organisation.

Which one of the following is a benefit of engaged employees?

• High labour turnover

• Lower retention rates

• Increased rates of commission

• Greater labour productivity

Which motivational theorist states that hygiene factors do not improve motivation?

• Taylor

• Maslow

• Herzberg

• Hackman

Which motivational theorist recommended employees are given precise instructions, closely supervised and paid piece rate?

• Taylor

• Maslow

• Herzberg

• Hackman