Topic 9 - Performance measurement of logistics systems (follow S

Which textbook is prescribed for Logistics Management?

• The Management of Integrated Logistics: A Pacific Rim Perspective

• Logistics & Supply Chain Management

• Operations Management

• The Management of Business Logistics

What are the four principle process measure categories for logistics performance metrics?

• Time, Cost, Quality, Efficiency

• Time, Cost, Quality, Support

• Time, Cost, Quality, Innovation

• Time, Cost, Quality, Sustainability

What is the purpose of a control system in logistics?

• To reduce efficiency

• To increase costs

• To create chaos

• To monitor and align performance with objectives

What type of control system requires human intervention to monitor and decide on corrective action?

• Open-loop

• Modified

• Closed-loop

• None of the above

What is the purpose of a logistics audit?

• To increase errors

• To establish new reference points

• To hide information

• To reduce efficiency

What is the main source of information for control systems in logistics?

• Reports from different business units

• Social media

• Word of mouth

• Guesswork

What is the purpose of a productivity report in logistics?

• To monitor efficiency

• To hide information

• To create chaos

• To increase costs

What is the main purpose of benchmarking in logistics?

• To reduce efficiency

• To increase costs

• To compare against external best practice leaders

• To compare against internal standards

What are some sources of benchmarking data in logistics?

• Word of mouth

• Social media

• Guesswork

• Consulting firms, University research centres, Trade associations

What are the steps involved in benchmarking?

• None of the above

• Collect and analyse baseline data, Implement the plan, Monitor and review

• Identify and gather data on the worst practice companies, Develop a plan to increase costs

• Identify and analyse performance gaps, Develop a plan to create chaos, Implement the plan