Rules and Regulations Quiz

Which of the following is NOT one of the main internal rules and regulations mentioned in the document?

• Customer charter

• Code of practice

• Service level agreement

• Employee handbook

What is included in the regulations and legislation that affect an organization?

• Only external rules and regulations

• Only internal rules and regulations

• Both internal and external rules and regulations

• Neither internal nor external rules and regulations

What does a customer charter define?

• Service delivery standards

• The rights of customers

• How complaints will be handled

• All of the above

Which of the following is NOT defined by a customer charter?

• Service delivery standards

• The rights of customers

• Employee salary details

• How complaints will be handled

A customer charter includes information on:

• Service delivery standards

• Company profit margins

• Employee work hours

• Product pricing

What is the main objective of a customer charter?

• To increase sales

• To provide a framework for defining service delivery standards

• To reduce employee turnover

• To create marketing strategies

Why do businesses create a customer charter?

• To increase profits

• To know how the organisation operates, what its standards are, and what service they are likely to receive

• To reduce costs

• To improve employee satisfaction

Is a customer charter a law?

• Yes, it is a law

• No, it is a guideline

• No, it is a written policy promise

• Yes, it is a regulation

What is a customer charter usually a summary of?

• All the codes of practice within your organisation

• The mission statement of the organisation

• The annual financial report of the organisation

• The marketing strategy of the organisation

How is a code of practice defined?

• A set of written rules which explains how people working in a particular profession should behave

• A guideline for customer service interactions

• A document outlining the company's goals and objectives

• A list of products and services offered by the company