July 2024 HPE Competency Exam

For HPE MSA to be TAA Compliant, how many drives should be factory integrated?

• 3

• 4

• 5

• 6

TRUE or FALSE: We need to set the OCA config setting to Factory Integrated if we are configuring CTO Storage

• TRUE

• FALSE

TRUE or FALSE: We should provide ZIP files for all CTO configs

• TRUE

• FALSE

TRUE or FALSE: We can continue to use Michael Clark's credentials in HPE Partner Portal instead of the generic R2O login

• TRUE

• FALSE

TRUE or FALSE: We will no longer assign HPE Priority cases directly to US engineers. We will label the tickets instead and queue to US team.

• TRUE

• FALSE

What are the labels needed for escalation of High Priority accounts?

• HPESELECT

• HPEESCA

• HPE ESCA + Applicable labels for CBT-Ford, Insight-Lockheed, Logicalis-Intel and ePlus

• No label

TRUE or FALSE: L1 engineers can now reassign HPESELECT & HPEESCA (Synergy) to US queue

• TRUE

• FALSE

TRUE or FALSE: Escalation for Complex configuration needs approval from Mentors

• TRUE

• FALSE

TRUE or FALSE: OCA live chat feature is now available for OCA users to contact HPE config experts when they encounter issues.

• TRUE

• FALSE

TRUE or FALSE: Custom SKUs without pricing can be added to UCID

• TRUE

• FALSE