Weekly Stats 5/7

How many loan applications are started but not submitted

• 30%

• 50%

• 70%

• 90%

How many applications have been withdrawn by the customer?

• 15%

• 35%

• 55%

• 75%

What should we do based on the given data?

• Collect data on decline reasons

• Collect data on withdrawal reasons

• Collect data on last screen/filed reached

• All of the above

What is the most common customer enquiry for lending products?

• Updates/process delay

• Business denied

• Re-upload docs

• Responding to information requests

What should we do about this?

• Auto-approve all loans

• Ops should work harder

• Nothing - we're a Bank, what do they expect?

• Understand why, optimise the product and optimise Ops processes