L2 & CN P#rf#rm#nc# M#n#g#m#nt Fr#m#w#rk

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1st Grade

7 Qs

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Assessment

Quiz

Professional Development

1st Grade

Easy

Created by

CS Xendit

Used 2+ times

FREE Resource

7 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the new metric that is introduced for September 2024 performance review for L1 ID and PH?
Updates
Ticket Updated
FRT
CSAT
Service Quality

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the QA target for Tier 1 Chinese Team?

80

70

85

90

No correct answer

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Is Service Quality metric is implemented for both L1 and L2 agents?
Yes
No

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Project Excellence is included as metrics in Chinese and L2 agents
False
True

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many Output Metrics does L2 agents have?
1.0
2.0
3.0
4.0
5.0

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

QA metric is included as L2 target
True
False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Training is included as metrics in L2 team
False
True

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