L2 & CN P#rf#rm#nc# M#n#g#m#nt Fr#m#w#rk

What is the new metric that is introduced for September 2024 performance review for L1 ID and PH?

• Updates
• Ticket Updated
• FRT
• CSAT
• Service Quality

What is the QA target for Tier 1 Chinese Team?

• 80

• 70

• 85

• 90

• No correct answer

Is Service Quality metric is implemented for both L1 and L2 agents?

• Yes
• No

Project Excellence is included as metrics in Chinese and L2 agents

• False
• True

How many Output Metrics does L2 agents have?

• 1.0
• 2.0
• 3.0
• 4.0
• 5.0

QA metric is included as L2 target

• True
• False

Training is included as metrics in L2 team

• False
• True