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Professional Development
1st Grade
Used 2+ times
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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the new metric that is introduced for September 2024 performance review?
Updates
Ticket Updated
FRT
CSAT
Service Quality
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the minimum target for Service Quality?
80
70
85
90
75
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Is Service Quality metric is implemented for all roles?
Yes
No
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the minimum target for Training?
80.0
70.0
75.0
85.0
90.0
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the minimum target for Project Excellence?
80.0
81.0
82.0
83.0
84.0
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Training and Project Excellence are included for Onboarding Specialist target
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why does Service Quality included as new target?
To make agents suffer
Because QA team wants to
To improve agents' quality of service
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