Autocare Mock 3

Match 3 sign descriptions to the correct Health and Safety symbol

a

b

c

Hazard to human health

Environmental Hazard

Corrosive

Place the statements in the correct order to lift large or heavy tyres safely​ ​

a

b

c

d

e

f

plan how to lift the tyre

assess the weight and size of the tyre

follow your planned route

adopt a stable position

keep the load close to your waist

ensure you have a good hold

Which TWO danger areas are associated with hybrid and electric vehicles

• chemical spillage

• scalding

• radiation

• high voltage

which TWO of the following PPE must be used when working on air conditioning systems

• fluoroelastomer gloves

• ear defenders

• protective goggles

• bump cap

which TWO legal benefits does the customer have under the Consumer Rights Act (2015)

• discounts

• refunds

• credit

• replacements

Which TWO principles apply to data under General Data Protection Regulations (GDPR)

• a set storage limitation

• the freedom to publish

• free access by the public

• everything stored is accurate

What is the correct order of actions when dealing with a customer complaint

• actively listen to the customers complaint

• confirm the customers concerns back to them

• reassure the customer that action will be taken

• refer to the workshop manager for a resolution

Match the FOUR sales questioning techniques to the situation they would be most appropriate

• requires a YES/NO answer

• closed

• to guide to desired outcome

• leading

• to encourage a more meaningful answer

• probing

• requires more in-depth information

• open

Which TWO of the following are relevant when a customer requests a refund

• the price of the item purchased

• they need to provide a proof of purchase

• they are not the original purchaser

• the item purchased is faulty

Drag and drop the labels onto the correct components of the Tyre Pressure Monitoring System (TPMS) in the image

a

b

c

d

valve core

valve

transmitter

wheel rim