Communication intro

Which of the following is a correct definition of communication?

• Communication is using images and graphics to convey a message to a group of people.

• Communication is a one way, imparting of knowledge from one person to another.

• Communication is the process of exchanging information, ideas, thoughts, or feelings between individuals or groups.
• Communication is the process of talking to several people and gauging their response.

According to the Mehrabian formula, 38% of your communication is made up of your words.

• True

• False

According to the Mehrabian formula, what element of communication accounts for 55% of how you are perceived?

• Body language

• Tone of voice

• Showing you are listening

• Words you say

Which of the following communication methods would be best suited when needing to ask a quick question to a colleague in the same office as you?

• Email

• Meeting

• Telephone call

• Face to face

Which of the following would be the most suitable way for a manager to inform all employees (approx. 50) of a change to a policy.

• Individual meetings

• Telephone calls with each one

• Email

• Social media post

Informing a customer about a product in such a way that they are motivated to buy it is known as (a)   marketing

A protocol that outlines how internal and external documents should be produced is known as the (a)   style.

Having all staff follow a set procedure ensures (a)   across all communication.

Which of the following are the correct 4 P's of the Marketing Mix?

• Product, Price, Profit, Promotion

• Placement, Product, Publicity, Price
• People, Process, Publicity, Price

• Product, Place, Price, Promotion

Which of the following option gives an accurate advantage and disadvantage of using email?

• • + = Can be saved and reread

  • - = Difficult to use for large audiences.

• • + = Easy to hold 2 way conversations

  • - = Time consuming.

• • + = Can be saved and reread

  • - = Tone can be misinterpreted.

• • + = Can gauge people's feelings

  • - = Tone can be misinterpreted.