ASK Ethics Pre-test: Questions 11-20

When you're assigned a project, your manager takes the time to clearly explain the instructions to you. As a result, you're able to finish your project much sooner and with fewer mistakes. Which benefit of open and honest communication are you experiencing?

• Increased sales

• Increased productivity

• Better ideas

• A good reputation

Which of the following is an effective persuasive technique?

• Explain why your coworker is the wrong choice

• Cross your arms to make people feel comfortable

• Speak loudly during your entire conversation

• Look people in the eye when speaking to them

What is an effective negotiating strategy to use when the discussion becomes emotionally heated?

• Silence

• Bargaining

• Good cop/Bad cop

• Deadline

Which of the following situations is an example of a possible conflict that might result from miscommunication?

• Connie is upset because Jacob forwarded the memo to her manager without asking her

• Andy, who is usually calm and objective, answers Lisa's question rudely

• Kim doesn't ship an order on time, because she does not have correct information

• Jason is concerned because his manager called three of his coworkers into their office

By giving compliments and praise, celebrating successes, and remaining cheerful and upbeat, you can __________ your teammates.

• encourage

• take charge of

• get to know

• critique

To keep group members motivated for the long run, team leaders should:

• avoid giving verbal praise or recognition to team members

• recognize and reward team members for their successes

• warn team members about the consequences of poor work ethic

• maintain a culture of fierce competition among group members

Leaders who share a belief in justice, a desire to do the right thing, and an awareness of the rights of other people can be said to have:

• integrity

• competence

• emotional intelligence

• credibility

Reagan has decided that she wants to earn a bachelor's degree in marketing. This is an example of a(n):

• ambition

• vision

• mission

• goal

If an employee is content with the way things are currently done at work, they are more likely to __________ workplace changes.

• accept

• look forward to

• resist

• understand

Persons who are conceited and domineering because they feel they are better than others have a(n) __________ attitude.

• mature

• superior

• inferior

• defeatist