Email Etiquette quiz

Which of the following should be included in a minutes?

• The Problem statement

• The summary & step-by-step solution

• Avoid attaching the call recording

• Stack points based on priority & call to action

Scenario: Thank you for reaching out. I am currently unavailable and will not be able to respond to your email until [date of return]. During this time, I will have limited access to my email and may not be able to respond promptly. If you require immediate assistance, please contact [alternative contact person or department] at [alternative contact email or phone number]. I apologize for any inconvenience this may cause and appreciate your understanding. I will get back to you as soon as possible upon my return.
What template is it?

What are some of the email best practices?

• Proof-read

• Usage of humor

• Presummption based response

• Back & forth conversations

• Structure your response

Scenario: Include clarifications, request for occassional agent access etc & articles, screenshots, videos and make the your response holistic. At which stage of the 1st response template is this relevant/applicable?

Scenario: From your query, I understand you’re trying to set up an automation that automatically creates a new ticket whenever the customer responds to a closed ticket and the webhook that is set up to achieve this, constantly fails. This is an example of?

• Greetings

• Solution

• Paraphrase

• Problem-statement

Scenario: Open & close your mail in a professional manner. This is an example of?

• Response

• Greetings

• Offering for a call

• Solution