1. Apa itu Customer Satisfaction ?
Service Excellent & Recovery
KG
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Quiz
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others
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KG
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Medium
LDC 2
Used 3+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 7 pts
a. Antmosfir customer
b. kepuasan pelanggan terhadap produk atau layanan
c. Karakter Customer
d. Saran & Masukan Customer
2.
MULTIPLE CHOICE QUESTION
30 sec • 7 pts
2. Berikut ini adalah yang termasuk CUSTOMER EXPERIENCE , Kecuali ?
a. Produck
b. Delivery
c. Customer mindset
d. Komplain Customer
3.
MULTIPLE CHOICE QUESTION
30 sec • 7 pts
3. Berikut adalah 10 rules kepuasan customer, Kecuali ?
a. Pelanggan adalah orang terpenting dalam bisnis kita
b.Jangan pernah berpikir bahwa Pelanggan adalah gangguan, kita ada karena mereka.
c. Lihat Pelanggan sebagai bagian dari kita,bukan dari orang luar.
d. Semua Benar
4.
MULTIPLE CHOICE QUESTION
30 sec • 7 pts
4. apa Level pertama dari 6 level pelayangan ?
a. Unbelievable Service
b. Surprising Service
c. Expected Service
d. Criminal Service
5.
MULTIPLE CHOICE QUESTION
30 sec • 6 pts
5. apa Level ke 6 dari 6 level pelayangan ?
a. Unbelievable Service
b. Surprising Service
c. Expected Service
d. Criminal Service
6.
MULTIPLE CHOICE QUESTION
30 sec • 6 pts
6. Berikut adalah contoh Criminal Service, Kecuali ?
a.Staff tidak sopan dan ramah dan terkadang judes / galak.
b. Alat makan & minum bersih
c. Staff groomingnya kurang baik ( seragam kotor & bau badan )
d. Makanan dan minuman di sajikan dalam waktu yang agak lama.
7.
MULTIPLE CHOICE QUESTION
30 sec • 6 pts
7. Berikut ini adalah salah satu Basic Service
?
a. Product Knowledge & Upselling
b. Table ware bersih
c. Alat makan & minum bersih
d. Jelaskan menu yang di jual - Best Seller / Upselling
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