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UTS Reception 2D (Susulan)

Authored by Mirah Sanjiwani

Education

University

Used 1+ times

UTS Reception 2D (Susulan)
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7 questions

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1.

OPEN ENDED QUESTION

2 mins • 10 pts

Jelaskan apa yang dimaksud dengan First Impression dan Last Impression! (10 point, 2 minutes)

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OFF

2.

OPEN ENDED QUESTION

5 mins • 20 pts

Jelaskan 4 fase dalam Guest Cycle! (20 point, 5 minutes)

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OFF

3.

OPEN ENDED QUESTION

5 mins • 20 pts

Jelaskan departemen apa saja yang mendapatkan Expected Arrival List! (5 departemen) (20 point, 5 minutes)

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OFF

4.

OPEN ENDED QUESTION

2 mins • 10 pts

Apa yang harus dikonfirmasi kepada tamu pada saat melakukan prosedur check in? (sebutkan 6 hal)

(10 points 2 minutes)

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OFF

5.

OPEN ENDED QUESTION

2 mins • 10 pts

Mengapa tamu wajib menandatangani registration form pada saat proses check in? (10 point, 2 minutes)

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6.

OPEN ENDED QUESTION

5 mins • 20 pts

Sebutkan 10 contoh special request beserta departemen yang menangani special request tersebut! (20 point, 5 minutes)

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OFF

7.

OPEN ENDED QUESTION

10 mins • 20 pts

Make a dialog between Guest and Receptionist based on reservation below (step when you confirm the reservation to the guest)

Guest name :  Mr and Mrs Gregory Bobber

Nationality :  Australia

Room type :  1 Suite room

Arrival date :  25 July 2024

Length of stay : 4 (four nights)

Room rate :  Suite room IDR 1.500.000 ++ include ABF for 2 person

Payment :  Cash

Room No :  109  

Plan :  Room include Breakfast

Special request :  Candle light dinner (last stay)

Evaluate responses using AI:

OFF

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