UTS Reception 2D (Susulan)

Jelaskan apa yang dimaksud dengan First Impression dan Last Impression! (10 point, 2 minutes)

Jelaskan 4 fase dalam Guest Cycle! (20 point, 5 minutes)

Jelaskan departemen apa saja yang mendapatkan Expected Arrival List! (5 departemen) (20 point, 5 minutes)

Apa yang harus dikonfirmasi kepada tamu pada saat melakukan prosedur check in? (sebutkan 6 hal)

(10 points 2 minutes)

Mengapa tamu wajib menandatangani registration form pada saat proses check in? (10 point, 2 minutes)

Sebutkan 10 contoh special request beserta departemen yang menangani special request tersebut! (20 point, 5 minutes)

Make a dialog between Guest and Receptionist based on reservation below (step when you confirm the reservation to the guest)

Guest name :  Mr and Mrs Gregory Bobber

Nationality :  Australia

Room type :  1 Suite room

Arrival date :  25 July 2024

Length of stay : 4 (four nights)

Room rate :  Suite room IDR 1.500.000 ++ include ABF for 2 person

Payment :  Cash

Room No :  109  

Plan :  Room include Breakfast

Special request :  Candle light dinner (last stay)