Setting Performance Goals - Quiz

Scenario: The marketing team needs to increase social media engagement.

• a) "We should think about how to get more followers."

• b) "Let's improve our social media engagement by 25% over the next three months."

• c) "Try to post more often on social media."

Scenario: A customer service representative needs to improve their response time to customer inquiries.

• a) "You need to respond to customer inquiries faster."

• b) "Let's reduce your average response time by 10% within the next month."

• c) "Try to reply to customers as soon as possible."

Scenario: The sales team needs to acquire new clients in the next quarter.

• a) "Let's get more clients."

• b) "Aim to acquire 50 new clients in the next three months

• c) "Work on finding new clients soon."

Scenario: A software development team needs to reduce the number of bugs in their releases.

• a) "Let's aim to reduce the number of bugs by 15% in the next release cycle."

• b) "Try to make the software better."

• c) "Decrease the bugs in the software."

Scenario: An employee needs to complete a certification course to enhance their skills.

• a) "You should complete a certification course."

• b) "Finish your certification course when you can."

• c) "Complete the certification course by the end of this quarter."