Business Admin EPA Mock Knowledge Test

The number of team members reporting to a line manager is commonly referred to as:

• a workforce headcount

• a span of control

• a chain of command

• an organisational hierarchy

One of the most significant factors in globalisation is:

• the protection of workers’ rights

• increased tax on exports

• development of trade barriers

• improvements in transportation

A community interest company (CIC) is primarily concerned with:

• providing shareholders with investment opportunities

• maximising profits for owners and stakeholders

• delivering a service to the public

• carrying out purposeful activities for a section of the public

The level of management responsible for developing strategic goals is:

• line

• supervisor

• functional

• senior

The most appropriate example of an organisation’s mission statement is:

• ‘exceeded annual targets for innovation and excellence’

• ‘to bring inspiration and innovation to every athlete in the world’

• ’50,000 copies sold every month’

• ‘perfect with or without sun'

The most appropriate reason to set goals in an organisation are that they enable:

• team members to understand the purpose of their work

• shareholders to receive regular dividends on their investments

• customers to benefit from high-quality, low-cost products

• managers to seek promotion opportunities based on success

The structure of an organisation determines:

• the annual leave entitlement for employees

• how information flows within the organisation

• the frequency and duration of management meetings

• the core values and mission statement of an organisation

An advantage of a flat organisational structure is that employees have:

• more autonomy

• more bureaucracy

• closer working relationships with their managers

• greater supervisory control

An example of one-way communication with stakeholders is:

• posting a status update on a social media platform

• a teleconference

• a radio advertisement

• attendance at a networking meeting for stakeholders

The purpose of a workplace policy is to:

• monitor financial transactions and provide a balance sheet

• communicate the intended direction of the organisation

• describe the general tasks and duties of a position

• establish guidelines for best practices in particular work situations