Customer service

What is the problem with the interpreter's body language in this image?

• 
• 
• 
• 

Which one the correct way of videocall positioning?

• 
• 
• 

What is the main issue with an interpreter's voicemail message?

• The tone was rushed and robotic.

• The interpreter spoke too slowly.

• The interpreter did not mention the patient's name.

• The message was too short.

What should the interpreter do when asking for the call sheet information?

• Ask quickly without saying "please" or "thank you."

• Ask politely, including "please" and "thank you."

• Ignore the call sheet and proceed with the call.

• Only ask for the patient's name.

What is the interpreter's posture error in this scenario?

• Incorrect camera positioning.

• Sitting too close to the camera.

• Sitting too far from the camera.

• All of the above.

How should the interpreter react if the patient does not understand the question?

• Repeat the question slowly and patiently.

• Raise their voice and repeat.

• Ignore the question and proceed.

• Speak faster.

What is the issue with background noise during the session?

• The interpreter has no background noise.

• Background noise interferes with communication.

• The patient cannot hear the interpreter.

• The interpreter does not present problems with background noise.

What should the interpreter do to address the background noise issue?

• Ignore the provider and continue.

• Try to eliminate the background noise or change location.

• Say everything is fine from their side

• Hang up the call.

What is the issue with the interpreter's tone of voice?

• Using a warm and friendly tone of voice.

• Using a robotic and monotone voice.

• Speaking too softly.

• Not raising their voice when necessary.

How should the interpreter handle the provider's requests for repetition?

• Raise their voice and repeat.

• Ignore the request and proceed.

• Apologize and repeat clearly.

• Repeat directly without apologizing.