Which bank that have capability of T+5 minutes audit?

• Mandiri
• BCA
• BNI
• BRI

We need to wait T+2/T+3 transaction for audit execute the transaction of this bank, except

• CIMB
• BSS
• Permata
• BSI

Which transaction timestamp we should follow?

• Payment proof/receipt
• Settlement report

• Current timestamp

Which bank that have no feature of automatic audit

• BSS
• CIMB
• BJB
• BSI

For a case paid transaction not reflected on dashboard, merchant provide bank mutation and not found any boiunce back with the same amount, where should we escalate this case?

• L2
• Finops
• Product team
• Partner

Below are the max transaction amount you can create via manual payment macro in order to be successful

• 10,000,000 IDR
• 20,000,000 IDR
• 50,000,000 IDR
• 100,000,000 IDR

You should donwload settlement report for transaction with timeframe/timewindow

• T0 transaction
• T+0 until T+3 calendar day
• T+0 until T+3 business day
• T+0 until T+5 business day

For case double deposit invoice va, the second payment found in SR yet not reflected in AD, what's the next step?

• Confirm merchant to do top-up or force complete the 2nd payment
• create manual payment request
• Inform merchant we will top-up + raise finops for top-up process
• Escalate to L2

Below are the type of VA that will expected got breaking in business in VA Tab AD

• USER
• USER_DEPOSIT
• INVOICE
• BILLING

A Fire happen impacting VA transaction with root cause bad deployment on engineer side, which is the correct RC

• Bug system issue
• Xendit manual mistake
• Product system issue
• Intermittent error