QA Week 29 Flashes

The APR will now be displayed on the Review Appl Screen.

• True

• False

In order to maintain compliant to the ______________, customers are explicitly required to opt in or Out of marketing communication.

• TILA

• TCPA and CAN-SCAM

• FDCPA

• MLA

Agents are able to Opt customers IN by unselecting the marketing flags.

• True

• False

What are agents required to do if a Non-Cooperative customer advises he/she did not apply?

• Withdraw as "Failed ID Verification"

• Flag the account as "Fraud suspect"

  Create a case in Service Now

• Withdraw as "Failed ID Verification"

  Flag the account as "Fraud Suspect"

• Create a case in Service Now

Level 1 access agents will no longer be able to update the customer's D.O.B, what should these agents do to change a D.O.B?

• Edit the D.O.B in Tran

• Edit the SSN in Tran

• Ask the customer to edit their D.O.B. via the website

• Conduct an identity verification

  Reach out an Authorized Agent

Customers will no longer be charged a $1.00-$3.00 card authorization fee.

• True

• False

Whenever a customer uses their debit card to make a payment, we:

• 1. are unable to save the card on file.

• are unable to save new card information.

• 1. 1. have the option to save the card in TRAN.

  2. 2. can process a payment with a saved card.

Up to how many days are express applications permitted in XACT Flex?

• Same day

• Day 2

• 14 Days

• 15 Days

If a customer requests to revoke their ACH via email, and CF agent must:

• Send an email denying the request.

• 1. 1. Turn off 'Generate payments'

  2. 2. Flag the account as "ACH Revoke"

  3. 3. Send a confirmation email.

• Flag the account as ACH revoke

  send a confirmation email.