BMNG5122 LU1 Operations Management Quiz

Name 2 of the 6 main elements of customer/client needs.

• Higher quality & Lower variability

• Higher costs & longer lead time

• Shorter lead time & reliability

• More adaptability & cost

Which distinctive characteristic is the following?

"Shoprite makes 3 878 private label products available to customers."

• Volume of output.

• Variety of output.

• Variation of output.

• Visibility of output.

Pick the correct examples for the transformation process at Checkers for their vegetables.

• Farmer, packaging, product

• Customer, info. processing, product

• Farming, packaging, product

• Farm, packaging, service

Name the first & final stage of the product design process.

• Concept generation & screening

• Preliminary- & final design

• Idea generation & evaluation

• Idea generation & final design

State what type of layout would the "farming of fruits" most likely be.

• Cellular layout

• Product layout

• Fixed-position layout

• Process layout

Why is Job Design important for employees?

• Job performance & satisfaction

• Technology use

• Work study

• Job integration

The design of processes is 1 aspect of operational design.

• True

• False

Total Quality Management (TQM) satisfies the needs of ___ through high quality products.

• Customers

• Suppliers

• Employees

• Management

Which type of performance standard is the following:

“Checkers is aiming at improving their product packaging in 2022 through using recycled materials.”

• Historical

• Competitors

• Target

• Absolute

What type of failure is being described:

"Unauthorised access/use, failure to protect data & prevent cyberattacks, an inability to access IT systems needed for business operations.”

• Design failures

• Facility failures

• Staff failures

• Supplier failures