JAIPURIA KNOWLEDGE CHAMPIONSHIP JULY FOR RA

How would you greet a customer entering the store?

• • Ignore them

• Say "Welcome! How can I help you today?

• Say "What do you want?

• Wait for them to approach you

What's the first thing you should do when a customer asks for help?

• • Finish what you're doing

• • Ignore them

• • Stop and assist them immediately

• Ask them to come back later

How should you respond if you don't know the answer to a customer's question?

• Guess

• • Say "I don't know"

• • Tell them to find someone else

• • Find the information or direct them to someone who knows

What should you do if a customer is looking for an product that's out of stock?

• • Say "We don't have it" and walk away

• • Suggest an alternative product

• Ignore the customer

• • Tell them to check back next week

How can you determine what a customer needs?

• • Assume you know

• • Ask open-ended questions

• • Wait for them to tell you everything

• Ignore Them

What should you do if a customer gives negative feedback?

• • Argue with them

• • Ignore it

• • Thank them and ask how you can improve

• • Tell them they're wrong

Who is the captain of the Indian women's cricket team as of 2024?

• Mithali Raj

• • Harmanpreet Kaur

• • Smriti Mandhana

• Jemimah Rodrigues

Who is the current coach of the Indian national men's football team as of 2024?

• Igor Stimac
• Diego Maradona
• Pep Guardiola
• Jurgen Klopp

Who won the 2023 Men's Hockey World Cup held in Bhubaneswar and Rourkela?

• Belgium
• Netherlands
• Germany
• India

Which of these is an example of a customer retention technique?

• • Charging for returns

• • Offering personalized recommendations

• • Closing the store on weekends

• Ignoring customer complaints