CS01 Email Etiquette

What is the first rule of email etiquette?

• Use a professional email address

• Write a long email

• Ignore the subject line

• Use emojis

Why is it important to write a clear and descriptive subject line?

• To make the email longer

• To confuse the recipient

• To let recipients know what to expect

• To make the email look fancy

What should you do before replying with questions when reading an email?

• Read the email thoroughly

• Send another email

• Ignore the email

• Call the sender

What is the appropriate way to greet someone in a business email?

• Hey buddy

• Hiya

• Dear Mr. Hayes

• Yo

What should you avoid using in a professional email address?

• Your initials

• Unprofessional words

• Numbers

• Your name

What is the effect of maintaining a polite tone in emails?

• It makes the email longer

• It shows respect and increases communication effectiveness

• It makes the email look fancy

• It confuses the recipient

Why should emails be kept concise?

• To confuse the recipient

• To add more details

• To make the email look important

• To save the recipient's time

What is the benefit of using proper formatting in emails?

• It makes the email more reader-friendly

• It adds more words

• It confuses the recipient

• It makes the email look colorful

What should you do if you haven't received a reply to your email in a timely manner?

• Send a text message

• Call the recipient

• Ignore it

• Send a follow-up email

What should you be cautious of when replying to an email sent to multiple recipients?

• The subject line

• The 'Reply all' button

• The greeting

• The closing