Front Office (BRANCH SURABAYA)

What is the main responsibility of the Front Office department?

• Maintain the hotel garden

• Handle guest check-in and check-out process

• Prepare food for guests

• Clean the hotel rooms

What is the role of a Valet Attendant in a hotel?

• Manage hotel reservations

• Handle guest luggage

• Cook meals for guests

• Clean the hotel pool

What is the primary duty of a Door Attendant?

• Drive hotel cars

• Handle guest complaints

• Open the door for all guests

• Manage hotel finances

What is the responsibility of a Concierge in a hotel?

• Handle and keep guest luggage properly

• Manage hotel reservations

• Clean the hotel rooms

• Cook meals for guests

What is the role of a Receptionist in the Front Office department?

• Clean the hotel pool

• Handle guest check-in and check-out

• Drive hotel cars

• Maintain the hotel garden

What is the function of a Telephone Operator in a hotel?

• Transfer calls from inside and outside

• Manage hotel reservations

• Handle guest luggage

• Cook meals for guests

What is the responsibility of a Guest Relation Officer for VIP Guests?

• Drive hotel cars

• Clean the hotel rooms

• Handle guest complaints

• Check VIP guest list

What is the role of a Night Audit in a hotel?

• Clean the hotel pool

• Prepare food for guests

• Manage hotel reservations

• Closure the cashier

What basic skill is essential for Front Office staff according to the text?

• Gardening skills

• Strong interpersonal communication

• Driving skills

• Cooking skills

What soft skill is highly valued in the hospitality industry?

• Carpentry skills

• Empathy

• Plumbing skills

• Electrician skills