Training Quiz- Day 9

Which is NOT a method that the customers has to return the item?

• Drop off at Wayfair Warehouse

• Customer’s Own Method

• Pre-Paid Label

• FedEx Pickup

How long does a refund normally take to process the original payment method?

• 1-2 Business Days

• 9-10 Business Days

• 6-8 Business Days

• 3-5 Business Days

 What should we do if the return is confirmed but the refund has not been triggered?

• Customers have up to _____ days from the date of delivery to initiate a return.

What does B2B Stand for?

• Business Process Outsourcing

• Business Professionals

• Business 2 Business

• Business Account Management

The return window for a B2B account is ----- days from the date of delivery.

 

Where can we verify who is an Authorized user for the B2B accounts?

• The shipping information on the customer’s My Account

• The order notes

• The billing name and address

• In the contacts list under the BAM tool

 

What does the account status ‘inactive’ mean? for B2B Customers?

• The account is not valid

• The account has not placed an order in 6 months.

• The account is enrolled but has not placed an order in 12 months

• The account is in the process of being enrolled in the program

 

How can we verify that the customer is a part of the B2B program?

• Banner on the Order Tab

• The Account type listed on the Customer tab shows B2B information

• By calling the B2B sales team

• All of the above

A customer’s account can be made permanently tax exempt.

• True

• False