Training Quiz- Day 9

Training Quiz- Day 9

Professional Development

12 Qs

quiz-placeholder

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Training Quiz- Day 9

Training Quiz- Day 9

Assessment

Quiz

Other

Professional Development

Practice Problem

Medium

Created by

Shanekia Burke

Used 2+ times

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12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 20 pts

Which is NOT a method that the customers has to return the item?

Drop off at Wayfair Warehouse

Customer’s Own Method

Pre-Paid Label

FedEx Pickup

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

How long does a refund normally take to process the original payment method?

1-2 Business Days

9-10 Business Days

6-8 Business Days

3-5 Business Days

3.

FILL IN THE BLANK QUESTION

1 min • 1 pt

 What should we do if the return is confirmed but the refund has not been triggered?

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

  • Customers have up to _____ days from the date of delivery to initiate a return.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does B2B Stand for?

Business Process Outsourcing

Business Professionals

Business 2 Business

Business Account Management

6.

FILL IN THE BLANK QUESTION

1 min • 1 pt

The return window for a B2B account is ----- days from the date of delivery.

7.

MULTIPLE CHOICE QUESTION

30 sec • 15 pts

 

Where can we verify who is an Authorized user for the B2B accounts?

The shipping information on the customer’s My Account

The order notes

The billing name and address

In the contacts list under the BAM tool

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