Internal and External communication (Chapter 9)

The transferring of a message from the sender to the receiver, who understands the message.

Communication between members of the same organisation.

The method used to send a message, for example, a letter or meeting

It involves a message which does not call for or require a response.

Factors that stop effective communication of messages.

When information is sent and received casually using everyday language.

Communication between the organisation and other organisations or individuals.

The person that starting off the process by sending the message.

The reply from the receiver which shows whether the message has arrived, been understood and acted upon it.

When the receiver gives a responses to the message and there is a discussion about it.