Communication basics

Which of the following is an example of nonverbal communication?

• An email

• Facial expression

• A phone call

• A printed letter

Which of the following is an example of active listening?

• Daydreaming while someone is talking to you

• Pretending to listen while planning your response

• Repeating back what the person said to you checking for understanding

• Talking over the other person

What is the best way to show someone you are listening to them?

• Interrupting them to ask questions

• Making eye contact and nodding your head

• Checking your phone for messages

• Talking about yourself

What is the difference between verbal and nonverbal communication?

•      Verbal communication is the use of words while nonverbal communication is body language, gestures, and facial expressions

• Verbal communication is more important than nonverbal communication

•   Verbal communication is only used in professional settings

•    Verbal communication involves written words while nonverbal communication is spoken

Which of the following is an example of effective communication?

• Asking clarifying questions

• Yelling and using offensive language

• Interrupting the other person

• Speaking in a monotone voice

What is the most important aspect of effective communication?

• Using complex vocabulary

• Speaking in a fast way

• Listening actively

• Interrupting the other person