POBF 1.04 Quiz

POBF 1.04 Quiz

10th - 12th Grade

10 Qs

quiz-placeholder

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POBF 1.04 Quiz

POBF 1.04 Quiz

Assessment

Quiz

Business

10th - 12th Grade

Medium

Created by

Wilson Ramsey

Used 86+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?

Verbal

Lateral

Written

Upward

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The primary reason the business benefits when salespersons practice good customer relations is that it:

develops repeat customers.

promotes quality service.

prevents customer objections.

segments the business's market.

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which is a characteristic of good customer service?

offering quality service

asking many questions

taking a long time to reply

offending people

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

It is easier for employees to develop positive customer/client relations if employees understand that each customer is:

in a hurry.

like most others.

a possible problem.

a unique individual.

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The primary reason customers give for not returning to a business is a lack of:

courtesy from salespeople.

advertised merchandise.

available parking.

customer-service personnel.

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Having positive customer relations means making customers

more popular.

satisfied.

happy.

richer.

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Positive customer relations can boost productivity by

avoiding wasted time and resources.

creating new manufacturing processes.

attracting new customers.

cutting down on equipment costs.

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