When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?
POBF 1.04 Quiz

Quiz
•
Business
•
10th - 12th Grade
•
Medium
Wilson Ramsey
Used 86+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Verbal
Lateral
Written
Upward
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The primary reason the business benefits when salespersons practice good customer relations is that it:
develops repeat customers.
promotes quality service.
prevents customer objections.
segments the business's market.
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which is a characteristic of good customer service?
offering quality service
asking many questions
taking a long time to reply
offending people
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
It is easier for employees to develop positive customer/client relations if employees understand that each customer is:
in a hurry.
like most others.
a possible problem.
a unique individual.
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The primary reason customers give for not returning to a business is a lack of:
courtesy from salespeople.
advertised merchandise.
available parking.
customer-service personnel.
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Having positive customer relations means making customers
more popular.
satisfied.
happy.
richer.
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Positive customer relations can boost productivity by
avoiding wasted time and resources.
creating new manufacturing processes.
attracting new customers.
cutting down on equipment costs.
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