When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?
POBF 1.04 Quiz

Quiz
•
Business
•
10th - 12th Grade
•
Medium
Wilson Ramsey
Used 86+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Verbal
Lateral
Written
Upward
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The primary reason the business benefits when salespersons practice good customer relations is that it:
develops repeat customers.
promotes quality service.
prevents customer objections.
segments the business's market.
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which is a characteristic of good customer service?
offering quality service
asking many questions
taking a long time to reply
offending people
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
It is easier for employees to develop positive customer/client relations if employees understand that each customer is:
in a hurry.
like most others.
a possible problem.
a unique individual.
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The primary reason customers give for not returning to a business is a lack of:
courtesy from salespeople.
advertised merchandise.
available parking.
customer-service personnel.
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Having positive customer relations means making customers
more popular.
satisfied.
happy.
richer.
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Positive customer relations can boost productivity by
avoiding wasted time and resources.
creating new manufacturing processes.
attracting new customers.
cutting down on equipment costs.
Create a free account and access millions of resources
Similar Resources on Quizizz
10 questions
Office English Essentials: Unit 12 - Quiz 2

Quiz
•
12th Grade
10 questions
Component 3 - Promotion Quiz (KO1/Block 1)

Quiz
•
1st - 12th Grade
14 questions
Stukent Ch 1 Vocabulary

Quiz
•
10th - 12th Grade
10 questions
Unit 3 EOC review

Quiz
•
9th - 12th Grade
12 questions
Enterprise and Marketing LO1 MCQ

Quiz
•
10th - 11th Grade
13 questions
POB 1.03/1.04 Review

Quiz
•
9th - 12th Grade
12 questions
The Promotional Mix

Quiz
•
9th - 12th Grade
10 questions
3.03 BE Accentuate the Positive

Quiz
•
9th - 12th Grade
Popular Resources on Quizizz
15 questions
Multiplication Facts

Quiz
•
4th Grade
20 questions
Math Review - Grade 6

Quiz
•
6th Grade
20 questions
math review

Quiz
•
4th Grade
5 questions
capitalization in sentences

Quiz
•
5th - 8th Grade
10 questions
Juneteenth History and Significance

Interactive video
•
5th - 8th Grade
15 questions
Adding and Subtracting Fractions

Quiz
•
5th Grade
10 questions
R2H Day One Internship Expectation Review Guidelines

Quiz
•
Professional Development
12 questions
Dividing Fractions

Quiz
•
6th Grade
Discover more resources for Business
25 questions
Spanish preterite verbs (irregular/changed)

Quiz
•
9th - 10th Grade
10 questions
Juneteenth: History and Significance

Interactive video
•
7th - 12th Grade
8 questions
"Keeping the City of Venice Afloat" - STAAR Bootcamp, Day 1

Quiz
•
9th - 12th Grade
20 questions
Distance, Midpoint, and Slope

Quiz
•
10th Grade
20 questions
Figurative Language Review

Quiz
•
10th Grade
20 questions
Understanding Linear Equations and Slopes

Quiz
•
9th - 12th Grade