GCSE OCR Business 4.3. Sales Process & Customer Service

GCSE OCR Business 4.3. Sales Process & Customer Service

10th Grade

12 Qs

quiz-placeholder

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GCSE OCR Business 4.3. Sales Process & Customer Service

GCSE OCR Business 4.3. Sales Process & Customer Service

Assessment

Quiz

Business

10th Grade

Practice Problem

Medium

Created by

Finan Letts

Used 230+ times

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12 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which stage of the customer service is demonstrated when an employee provides a customer with detailed information about the product?

Customer engagement

Product knowledge

Response to customer feedback

After-sales service

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which stage of the customer service is being met when an electrical retailer offers a 3-year warranty on all purchases?

Product knowledge

Speed and efficiency of service

Customer engagement

After-sales service

3.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Which two are benefits to a business of providing good customer service?

Customers may increase their spend with the business

Lower prices can be charged

Increased costs

Improved reputation within the marketplace

Increased number of product returns

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

For most businesses, the most profitable customers tend to be...

Local customers
Loyal customers
Business customers
New Custoemrs

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is After-sales service?

Up selling products
Meeting of customer’s needs after they have purchased a product 
enticing customers to purchase more products from your business
Getting feedback on products/services

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

The process of meeting customer needs successfully before, during and after a sale is called:

Procurement

Kaizen

Customer service

The sales process

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

An employee greeting a customer and offering help when required are specific examples of:

The sales process

Post sales service

Customer engagement

Product knowledge

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