HUBEA1 Quiz on Business Letters

The first thing that should be on the top of a business letter is:

• The receiver's name, title and address

• The sender's address and the date

• Signature

• Name, surname, and contact information of sender

Headings or subject lines of business letters are usually __________ in a business letter/document.

The introduction of a business letter should:

• Be informal and focus on casualties like asking the receiver how they are

• Focus on the least important information first and funnel down to the most important information

• Clearly state the reason for the letter or provide a summary of the letter to which this letter is responding to

If you do not know the preferred honorifics or gender of the person you are sending the letter to, you should only address them by name and surname.
*Honorifics - a title or word implying or expressing respect.

• True

• False

"Ciao" is an appropriate closing for a business letter

• True

• False

The concluding paragraph of a business letter should be no more than one or ___ sentences

Most business letters require a request for further actions

• True

• False

Which topics are you likely to find/written with business letters (choose all that are applicable)

• Enquiry or Request

• Analysis

• Acknowledgement

• Complaint

• Press

When responding to a letter of complaint it is acceptable for the business to blame the client:

• True

• False

When writing a letter of enquiry, it should be written in a way that __________ the recipient to reply