THDA UPDATES

Must submit monthly client spreadsheet via Network Portal by the 5th of the month.

• THDA

• HUD

• NIS

All agencies must utilize a HUD approved online CMS

• THDA

• HUD

• NIS

Counselors will conduct financial analysis to determine affordability.

• THDA

• HUD

• NIS

At least half of the agency's counselors must have 6 month of experience in the job they will perform.

• THDA

• HUD

• NIS

Agency's charitable donation status will be verified in order to continue participation and receive program funding.

• THDA

• HUD

• NIS

After certification, employees will receive 10 hours of continuing education annually.

• THDA

• HUD

• NIS

Client files must be maintained in secured location.

• THDA

• HUD

• NIS

Agency visits will be conducted on an annual basis.

• THDA

• HUD

• NIS

Client satisfaction surveys are used to evaluated the effectiveness of the counseling.

• THDA

• HUD

• NIS

Supervisors must periodically monitor the work of their counselor by reviewing client files and documenting findings

• THDA

• HUD

• NIS